Terms and conditions companies

1. General conditions

We presents online our two catalogues, one public and another one only for professionals: shops, interior designers and architects.
As a professional, you can access to the two catalogues with professional prices just creating your professional account.

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Our masks, works of art and decoration objects are produced entirely in Panama by Indian women.

Every product is made in the traditional way and products are never  identical, one off creation. We guarantee the same quality to every piece.

Tableware: Handmade in Spain and produced in small quantities, colour and size can vary from plate to plate.

2. Orders- Professional

Minimum order: 750 €

Orders, excepting fair orders, will require a written confirmation.

3. Prices . Professional rates

Quoted prices do not include taxes and delivery costs.

4. Payment

EUROPE:

* 40% when placing the order (by bank transfer).
* The remaining amount will be paid when shipping the merchandise.
All bank charges will be paid by the customer.

OUTSIDE EUROPE:

100% when placing the order (by bank transfer).
All bank charges  will be paid by the customer.

Customs duties are at the expense of the purchaser.

5. Delivery

- Maximum 15 days for items in stock. Masks you can choose in the online catalogue are all one off creations, immediately available.
- 3 months for a new production, considering the artisanal production of all our products.
These deadlines are given for information only. Any delay shall not result in a penalty, claim or cancellation of the order.

6. Ownership retention of title

ETHIC & TROPIC reserves the entire property of the goods until their full payment.
All budgets that are not confirmed within a maximum period of 90 days can be cancelled by ETHIC&TROPIC S.L, leading to the customer losing its deposit.

7. Shipping

The transport costs are calculated according to the volume, the weight of the order and the country of destination (FROM SPAIN)
They must be paid by the customer and will be listed in the invoice.

8. Claming

Any claim must be made by registered by mail post within 72 hours after receipt of the goods.

9. Bank Details

BANK: LA CAIXA
Av. Guillem de Castro - Valencia (Spain)
ES51 2100 2341 4402 0025 6845
BIC: CAIXESBBXXX


Unique creations
excellence in craftsmanship
Ethical brand